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Frequently Asked Question

At Griffis Car Care we want to make servicing as simple, and hassle free as possible. Below are some frequently asked questions. If your question isn’t listed below, please do not hesitate to contact our Customer Service team on 1-651-424-3126

I have a new vehicle; do I need to take it to a dealership for maintenance in order to keep my warranty valid?

As long as you follow the specifications given by the manufacturer (which can be found in your owner’s manual), your warranty is valid. At Griffis Car care we always follow the manufacturer’s maintenance schedule. We will make sure we have a maintenance history and you have an invoice or receipt for your records. We’ll make sure your warranty remains valid and your car remains happy!

What do I have to do to keep my vehicle warranty in effect?

Make sure your vehicle is serviced at the intervals specified in your owner’s manual or warranty booklet and keep clear records of your vehicle’s maintenance. Be sure to include the date, parts installed, vehicle identification number, and mileage recorded on the invoice. Keep your receipts in a safe place. If you have a service log in your owner’s manual or warranty booklet, we highly recommend that you use it.

My vehicle is leased. Am I responsible for maintenance?

If you lease a vehicle, you are responsible for all maintenance and repairs required to keep the vehicle in good working order as outlined in the owner’s manual and your lease agreement.

What if my vehicle needs repairs other than regularly scheduled maintenance such as full brakes or other repairs? Do I have to return to the dealer for these repairs? What if these repairs are covered under my warranty?

In the case of an emergency we can do emergency repairs to get you back on the road. But the choice of where to have your car serviced and repaired is yours. However, you will probably have to take the car back to the dealer for any repairs covered under warranty. Thoroughly check your warranty to be certain which repairs are covered.

How does the quality of aftermarket parts compare with original equipment parts?

Some are manufactured by the same supplier and may even be warrantied longer than original equipment parts. Aftermarket parts supplied by CARQUEST meet or exceed manufacturers’ specifications.

How does the quality of aftermarket parts compare with original equipment parts?

Some are manufactured by the same supplier and may even be warrantied longer than original equipment parts. Aftermarket parts supplied by CARQUEST meet or exceed manufacturers’ specifications.